Exception Processing
A proportion of all documents received inevitably fall outside the boundaries set by an organisation, which prevents them from being processed in a routine, automated way.
Cheques and payments are sometimes received with no signature, or can be backdated, and transactions made by post often include a covering letter. It is crucial that these exception documents are identified and processed quickly and efficiently in order to accelerate processing and sustain customer service levels.
Some documents are classified as exceptional because the image quality is too poor for the required data to be captured automatically. In these cases imaging technologies, implemented by BancTec, such as ‘Speed Key’ and ‘Mass Verification’ greatly accelerate manual processing tasks.
