Mail Processing
CenterVisionTM – a new generation, multi-channel platform for managing all document-based information entering a global business enterprise
Organisations are under increasing pressure to ensure customer information and data from external parties is delivered quickly and accurately into the appropriate business area. Handling paper documents via traditional mailrooms, and preparing the content for use within transactional business processes, is labor-intensive, slow and inaccurate. Capturing paper-based information from remote locations, dealing with multiple document processing operations and managing electronic data from email, fax and office based systems presents a global challenge for many organisations. Poor quality information, lost documents, insufficient audit trails and inadequate management control results in high operational costs, poor service levels and an ineffective customer communication platform.
CenterVision tackles these business challenges by providing a single, common platform to optimize the deployment, operation, and management of multiple document processing sites across a global business enterprise, thus enabling quick and accurate processing of any type of paper and electronic document. CenterVision converts all in-bound information into useable digital content and delivers it directly to the appropriate business application, making it immediately available to knowledge workers and providing the highest quality response to the customer.
CenterVision utilizes the expertise and knowledge gained from years of operating multiple outsourced processing centers to manage the document lifecycle from receipt to final delivery, allowing organizations to re-engineer and reduce the costs associated with their capture processes, monitor the performance of each processing activity and provide a high level of management visibility and control.
- Reduce costs associated with capturing, sorting and processing in-bound information from multiple processing sites.
- Gain visibility of each business process and improve management control with access to real time web-based administration dashboards and user configurable reporting tools.
- Automate labour-intensive processing activities and reduce exceptions handling tasks.
- Easily adding new processing tasks and speed the deployment of image-based services to individual departments and remote locations.
- Provide a complete audit trail from initial receipt of mail to final delivery to ensure compliance and to meet regulatory requirements.
- Establish a flexible integrated solution and connect to global Business Process Outsourcing (BPO) services to improve disaster recovery.
Read More: CenterVision Data Sheet
White Paper: Transactional Content Management for the Global Enterprise
