Airlines have realised that the effective capture and management of their ticketing documents can improve passenger revenues while reducing operating costs. And today, with the ability to track fliers and share information across carriers, it can also improve passenger knowledge and safety.

BancTec helps the airline industry meet these challenges by providing an outsourcing service to efficiently manage, process and store a range of documents quickly and cost effectively, including airline tickets, refunds, cargo receipts, invoices and more. Benefits include the timely collection of ticket revenues, the ability to retrieve passenger tickets worldwide from a secure hosted archive and significant reductions in operating costs — the system is also user-friendly, logical and intuitive, which saves on training and support time.

BancTec’s specialised knowledge makes our managed service solution both more professional and economical to provide critical economies of scale, including reduced space requirements and IT support. The system manages the entire case handling process, from initial customer contact to final resolution — it can also be used in any department with external interaction, as it records and plots the progress and provides the required documentation online.