In an ever-changing world, a quick response is what keeps you competitive. BancTec’s case management solution, eFIRST Property, designed specifically for housing associations, makes the most of your information and content by providing an effective environment in which to organise your property and tenancy documents and all associated tasks. This in turn allows you to improve customer services, save on costly storage space and empower staff to spend more time responding to tenancy cases rather than searching for files.

The eFIRST Property framework allows a housing or property company to quickly access a tenant’s complete history, and to identify at what stage the tenant is within the housing process. It provides multiple drill-down views, giving easy access to the relevant document folders — no matter where this information is stored. Each tenancy folder can be linked with all associated property documents and data sets, ensuring that the next correct action is taken. By managing your information this way, you will significantly increase customer service levels, employee efficiency and deliver the cost-effective provision of your housing information.

Our eFIRST Property solution integrates with third-party housing management applications and workflow systems, as well as BancTec’s complete software portfolio. So increase the value of corporate information. Speed up the retrieval of information. Increase efficiency by presenting information as needed, and more rapidly, for faster returns on investment. And get a pathway to the future.