BancTec’s CenterVision instantly improves your business performance. By converting all paper and electronic documents into usable digital content - and delivering it directly to the appropriate business application or knowledge worker - CenterVision makes all inbound information immediately available in order to provide the highest quality customer services.

CenterVision leverages BancTec’s considerable expertise and insight from years of operating multiple outsourced business processing centres. This built-in knowledge allows organisations to continually improve the document lifecycle process — from receipt to final delivery — by monitoring the performance of every activity and providing a higher level of management visibility and control.

And the benefits are many:

• Reduce the costs associated with capturing, sorting and processing all in-bound information
• Accelerate the delivery of business transactions and customer information into the enterprise
• Gain complete visibility of every processing activity to maximise business performance
• Improve business productivity with real time management of operational and customer SLA’s for more efficient service levels and enhanced customer care
• Increase global business performance by load-balancing activities enterprise-wide while maintaining full reconciliation and control
• Establish a flexible solution that securely connects to complementary outsourced services
• Provide a complete audit trail to ensure compliance

CenterVision’s flexible platform allows processing operations to better share resources, simplifying the job of staff and facilities management, as well as customer service levels. CenterVision accelerates the deployment of imaging services by easily adding new customers, document streams and processing tasks. What’s more, you can securely connect to external Business Process Outsourcing services to manage processing volume spikes, while improving business contingencies and outsourcing expensive manual activities.

CenterVision speeds up the transformation of paper documents into digital information by dramatically reducing manual document preparation and sorting activities, data entry and validation tasks, while worker productivity tools increase the speed and accuracy of the captured information. To protect legacy investment, and prevent unnecessary template redesign, the solution can also integrate with existing departmental forms and document processing applications where required.

CenterVision improves management control by enabling decision makers to measure productivity rates — anywhere across the global operation. It monitors every document process and operator activity against the appropriate Service Level Agreements (SLAs) to ensure that all information is delivered to the business within the required timeframe. Information management tools offer continual operational improvement, and the measurement and analysis of the costs, throughput and volumes of every work stream. CenterVision also provides a complete document audit trail, while an embedded archive allows users to track and trace any historical document held within the system.

Today, it’s critical to develop a single management infrastructure that provides visibility and control to the in-bound information process. The increasing complexity of processing requirements intensifies the need for flexible business processes and improved resource management and reporting capabilities. Customer and supplier communications must be immediately available, while all transactional documents, enquiries and correspondence are accurately processed. And legal pressures have increased the need for improved corporate accountability. CenterVision is the answer.