Telecommunications
BancTec provides the telecommunications industry with a range of document and payment processing solutions and services for all areas of the organisation, from the mailroom to the finance department.
The telecommunications industry has experienced rapid consolidation in recent times. Many organisations have disappeared or merged with their competitors. This metamorphosis has transformed the industry, which is now experiencing greater pressure to adhere to government regulations.
In addition, new competitive challenges have emerged in the form of web-based IP telephony companies, offering competitive products based on lower operating cost models. This has resulted in consumers switching suppliers regularly to find the best performing operator, keeping prices low and increasing the need for higher customer service levels.
By using the latest in document capture, data capture, workflow and storage technologies, telecommunications companies can gain greater cost efficiencies in processing their correspondence, email and faxes with the added benefit of enhancing customer service.
