By utilising BancTec’s outsourcing services organisations gain access to highly automated advanced imaging systems and experienced claims processing staff. These services are industry proven to quickly and effectively validate customer claims and export them electronically into the client’s decisioning systems for payment calculation. The service can be tailored to individual customer requirements to ensure all claims information is current, correct and processed to set Service Level Agreements (SLAs) and regulatory requirements.

BancTec’s advanced scanning, workflow and case management systems greatly improves the efficiency for handling in-bound and out-bound post, gathering and interpreting customer details, maintaining customer files, dealing with exceptions and reviewing and validating claims. By eliminating many of the back-office administrative activities, and the need to manually generate daily evidence of regulatory and SLA compliance, the BancTec service ensures all claims information is current, correct and ready for the payment decisioning process.

BancTec’s commitment is measured through our ‘zero defect’ target-related contracts. Strict SLAs ensures each deadline and processing target is met. Dedicated, ring-fenced claims handling teams, and document handling experts experienced at managing complex, high volume document processes, provide the highest quality services to significantly reduce operating costs and speed up client resolution. Disaster recovery is provided by mirrored operations and the highest levels of both physical and system data security ensures both system downtime and business risk is minimised.

BancTec’s claims processing services can be used for:

• Payment protection insurance
• Financial services switching
• Banking complaints
• Investment and wealth complaints
• Insurance and healthcare services
• Government benefits and grants