BPO - Business Process Outsourcing

Gain control by accessing a global network of document outsourcing services.

Organisations are choosing Business Process Outsourcing (BPO) with BancTec in order to gain lower operating costs, improved information access and a reduced business risk, as well as an enhanced service for their customers. Our clients recognise that outsourcing their document processes to BancTec means they can devote more time, staff and resources to their core business functions.

Simply stated, BancTec understands processes. We’ve been a global leader in payment, content and document processing for decades—currently serving more than 2,000 customers in 50 countries. So when we enter a client relationship, our first step is a thorough review of their processes. We help analyse existing operations and identify potential efficiency improvements across departments and international operations. Taking the time to understand our clients’ business is why our solutions thrive, and why many of the world’s largest companies trust us to outsource their most complex processes. In fact, BancTec now operates more than a dozen outsourcing service centers globally.

And as our BPO services are delivered through a common technology platform, this makes it easy for customers to add or change their scanning services and to outsource global processing requirements across international regions as their needs change.

  • Inbound Mail Processing

    BancTec’s mail processing service provides full mail receipting, document preparation, conversion of mail to digital format at very high speed, extraction and validation of the required content and we ensure the information is delivered to the correct area of your business to the deadlines you set.

  • Forms Processing

    We’ve processed a wide variety of client forms for decades. Our expertise has allowed us to develop a highly efficient process flexible enough to meet individual requirements and adapt to industry changes.

  • AP Invoice Processing

    BancTec’s AP Invoice Processing service is the ultimate outsourcing offering for accounts payable automation, managing both electronic and paper invoices for a guaranteed reduction of processing cost-per-invoice.

  • Backfile Conversion

    Using the industry’s fastest equipment, we scan and convert your entire volume of paper documents to electronic images for storage in records and document management and archive applications.

  • Hosted Image Archives

    BancTec’s document imaging and archiving services provide instant access to your documents and improved information management, as well as considerable cost reduction.

  • Image Capture

    BancTec offers the most advanced, high-volume image capture service, to transform your document storage and retrieval processes, and deliver critical throughput efficiencies.

  • Case Management

    Our web-based solutions give you control over all stages of the transaction — from initial customer contact to final resolution — recording each step and providing all relevant documentation online.

  • Mortgage Origination & Servicing

    BancTec's mortgage origination and servicing outsourced solution provides our clients with a fully hosted, secure, online software application for automating the mortgage process. Complete with a full range of support options we allow you to gain quick access to the latest mortgage tools without any of the costs or hassle of implementing your own solution.

  • Remittance Processing

    BancTec’s worldwide network of remittance processing centres assures comprehensive coverage and minimised delivery times. Stabilise per-payment costs with fast, accurate, cost-effective processing and experience superior service and reducing costs.

  • Credit Card Processing

    BancTec has processed a wide variety of credit card application forms for years, allowing us to develop a highly efficient process that is flexible enough to adapt to individual requirements and process changes.

  • Claims Processing

    BancTec’s claims processing services significantly improves operational efficiencies by removing the requirement to deal with paper, manage back office tasks and handle customer exceptions in order to validate claims quickly and efficiently. BancTec's BPO services transforms your claims process into a highly automated and flexible paperless operation allowing you to focus on major escalated customer issues. 

BancTec’s BPO services are delivered through a common technology platform, utilising our own leading edge solutions designed specifically for high volume complex processing operations. This fully integrated infrastructure spread across all our BPO centres, onshore and offshore, makes it easy for customers to add or change services as their needs change and benefit from the best cost/service returns available. And as acknowledged experts in many line of business processes across many vertical sectors, outsourcing with BancTec offers clear advantages.

- we achieve economies of scale by spreading the cost of equipment and facilities across multiple clients.

- we easily handle ups and downs of document volume, compared to in-house facilities with high fixed costs.

- we free up capital and management time so you can invest in core business functions.

And, most importantly, we deliver solid business results—and we’ve got the case studies to prove it. Our clients tell us the top four reasons they choose BancTec are lower costs, reduced business risk, enhanced customer service and improved business intelligence …

Lower costs. Creating, handling and archiving documents can be expensive. Many companies spend 15 percent of their annual revenues on document-related expenses, from laser printers to warehouses. With BancTec BPO, companies systematically reduce costs. Server storage is cheaper than cabinets—combined with careful design of business processes, this kind of automation can bring significant gains in efficiency. And BPO eliminates the need for large expenditures on document processing equipment.

Reduced business risk. Regulations like Sarbanes-Oxley, SAS 70 and HIPAA require companies to follow specific records guidelines. Paper documents—easily lost, misfiled or destroyed—create unnecessary risk. BancTec BPO preserves documents electronically, making it easier to control the process of retrieval and add security and audit trails. And we conform to ISO industry data security standards.

Enhanced customer service. BancTec BPO provides our clients with faster access to information, so they spend less time locating documents and more time making use of the information. Instant access also makes handling customer inquiries easier, improving customer service.

Improved business intelligence. With documents and data easily accessible, BancTec BPO makes it easy to collect and analyze information about company operations—to better monitor sales, production, and other business drivers. Succinctly, BancTec BPO helps customers make better business decisions.

The BancTec BPO Solution Portfolio.
 BancTec offers BPO solutions for a wide variety of business applications, including remittance, document imaging and archiving, invoices, correspondence, application forms, and mobile capture—with Service Level Agreements (SLA) standard. We also constantly update clients with executive dashboard information, complete analysis and reporting, key performance indicator (KPI) metric analysis and reporting, and customer-accessible SLA and KPI metrics.

Our history of smarter solutions and proven methods makes us a seamless extension of customer in-house operations. Put BancTec’s technological experience, service excellence and solution expertise to work for you, for top-of-the-line BPO, ASAP:

 

  • BancTec tailors its application of technology and operations to the unique requirements of each customer.
  • Service Level Agreements specific to each customer’s unique business requirements are provided.
  • Services are provided on a unit price basis, enabling the customer to align and budget expense to ever-changing business scale.
  • BPO customers have access to BancTec’s robust infrastructure systems that include web-based File Transfer, Customer Alerts and Notifications, and both standard and expanded web-based reporting and service management dashboards.
  • Access to advanced optional features such as BancTec’s highly sophisticated web-based Interactive Exception Processing.
  • The BancTec network of strategically located Operating Centers worldwide provides a fully functioning disaster recovery plan in each site.  This infrastructure not only accommodates best-in-class disaster recovery capabilities, but also provides for limited service disruption and high availability through an exceptional array of business continuity and contingency options.  
  • The Operating Centers regularly receive rigorous audits and are SAS 70 or ISO 27001 compliant.
  • Each Operating Center is identical based on the technology platform and use of consistent and standard Six Sigma™ and Lean processes and procedures.