An organisation’s financial performance relies on how efficiently it can carry out many of its document-intensive business processes.

Activities such as accounts payable, customer application and contract approvals or claims management tasks all require information being moved from one person, or department to the next in an effective manner in order to successfully complete each activity.

BancTec’s document workflow solutions automatically routes and monitors the progress of documents and data required to complete each step in the process. From origination to processing, underwriting and completion, our workflow solutions manage the information from one task to the next to provide high customer satisfaction, product quality, delivery speed and time-to-market.

Typically these processes will cross departmental borders within an organisation. For example any invoice received will have to be accounted, approved and paid for, and many of these activities will be handled by different individuals within the company. Managing the communications flow between these different parties can be mundane and repetitive and can become increasingly difficult the larger the organisation, especially when staff are located at different sites. Workflow reduces the burden of managing these processes and provides an inherent method for continuous improvement.

Optimising these activities by utilising workflow solutions enables organisations to be more efficient, more effective and more capable of successfully changing to new business and client requirements.

 

  • Features
  • Reduced operational costs associated with handling a business transaction – streamlines and automates the process and reduces mundane and repetitive tasks.
  • Improved decision making and increased customer satisfaction - improves the quality of customer data within the organisation and allows knowledge workers immediate access to the information required to perform the task at hand.
  • Ensures that a pre-determined effective process is always adhered to.
  • Better tracking and exceptions handling to rapidly solve problems and minimise delays – improved exceptions handling and escalation of customer problems for advanced issue resolution.
  • Improved customer relationships – guarantees a high quality of service and provides relevant and prompt responses to customer demands.
  • BPO Services

  • Case Management

    Our web-based solutions give you control over all stages of the transaction — from initial customer contact to final resolution — recording each step and providing all relevant documentation online.

  • Mortgage Origination & Servicing

    BancTec's mortgage origination and servicing outsourced solution provides our clients with a fully hosted, secure, online software application for automating the mortgage process. Complete with a full range of support options we allow you to gain quick access to the latest mortgage tools without any of the costs or hassle of implementing your own solution.

  • AP Invoice Processing

    BancTec’s AP Invoice Processing service is the ultimate outsourcing offering for accounts payable automation, managing both electronic and paper invoices for a guaranteed reduction of processing cost-per-invoice.

  • Claims Processing

    BancTec’s claims processing services significantly improves operational efficiencies by removing the requirement to deal with paper, manage back office tasks and handle customer exceptions in order to validate claims quickly and efficiently. BancTec's BPO services transforms your claims process into a highly automated and flexible paperless operation allowing you to focus on major escalated customer issues. 

  • Products

SOFTWARE

  • eFIRST™ Process

    This Business Process Management suite provides complete process analysis, modelling, development and execution. Easy integration with other BancTec products delivers end-to-end, enterprise-wide information capture, process management and archive solutions.

  • CenterVision®

    Transforms the way that organisations capture and process all inbound paper and electronic documents by providing a single software platform to optimise the deployment, operation and management of multiple document processing sites and mailrooms across a global business enterprise.

  • eFIRST Origin

    This system, used extensively throughout the mortgage marketplace and other industries, provides an end-to-end solution for new business mortgage origination and servicing activities or to enhance an existing mortgage process.

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