Historically, processing customer complaints requires a large amount of staff to handle huge volumes of paper and inflexible contact systems.

But today, automating paper based complaints not only streamlines management tasks, but dramatically improves customer services through settlement time reduction, best-practice enforcement and personalised services. Even better, it supports future business growth.

Streamlining the end-to-end complaints process helps your company to gain significant reductions in administrative costs and turnaround time, improved resolution, increased efficiencies and transparency. Our solutions are based on a proven methodology and provide comprehensive reporting and exceptions handling capabilities offering more control of the entire process and ensures regulatory compliance.

In any environment where handling complaints and processing customer claims is a business necessity, BancTec can optimise the process, improve collections and significantly reduce administrative expenses.

 

  • BPO Services

  • Claims Processing

    BancTec’s extensive information exchange-platform provides a HIPAA-compliant payment system that converts paper claims to electronic format (837) with transmission directly to the payer's system for faster processing. It also generates easy-to-understand reports, chronicling each transaction and its result - and encompasses both electronic and paper-based transactions.

  • Inbound Mail Processing

    BancTec’s mail processing service provides full mail receipting, document preparation, conversion of mail to digital format at very high speed, extraction and validation of the required content and we ensure the information is delivered to the correct area of your business to the deadlines you set.

  • Forms Processing

    We’ve processed a wide variety of client forms for decades. Our expertise has allowed us to develop a highly efficient process flexible enough to meet individual requirements and adapt to industry changes.

  • Hosted Image Archives

    BancTec’s document imaging and archiving services provide instant access to your documents and improved information management, as well as considerable cost reduction.

  • Case Management

    Our web-based solutions give you control over all stages of the transaction — from initial customer contact to final resolution — recording each step and providing all relevant documentation online.

  • Solutions

SOFTWARE

  • CenterVision®

    Transforms the way that organisations capture and process all inbound paper and electronic documents by providing a single software platform to optimise the deployment, operation and management of multiple document processing sites and mailrooms across a global business enterprise.

  • eFIRST™ Process

    This Business Process Management suite provides complete process analysis, modelling, development and execution. Easy integration with other BancTec products delivers end-to-end, enterprise-wide information capture, process management and archive solutions.

  • eFIRST™ Archive

    An enterprise platform for building secure information archive solutions that effectively manage and track any file or document type, including images, data records, video and mixed media content.

HARDWARE

  • IntelliScan® Family

    BancTec’s revolutionary suite of high speed document scanners. A choice for every environment and budget. Choose scanning speeds from 200-550 pages per minute - they're the fastest general purpose document scanners in the world.

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+44 (0)1753 778888

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